I was speaking with the equipment manager of one of the largest and most sophisticated soft drink bottler customers. He explained that they had just finished internal training on the AoFrio Field app for their refrigeration technicians.
At the end of the training, he urged the techs to put their training into practice and start to use Field app to download the data from the refrigerator being serviced and understand the analytical graphs and information.
He told me about one of their longest-serving techs, who had doubted the use of technology in refrigeration repairs. This tech had a particularly odd situation where he was repeatedly called back to an important customer complaining about warm product.
On the third visit the problem was still unresolved. The tech suggested that they must be experiencing power outages, but the customer denied that this was the case. The technician decided to delve into the Field app and look at the data for each of the five coolers. The app revealed that each of the refrigerators were regularly losing power simultaneously and then restarting about 10-15 minutes later.
The mechanic took screenshots of each refrigerator’s app data and presented the customer with information about the regular power outages on his drink coolers.
The customer was a little shocked, suggesting that they had not had any power outages in the building. However, an electrician was called, and using the data from the app, they were able to determine that there was a faulty electrical circuit for the five refrigerators and the problem was finally solved.
I am told that the refrigeration tech now understands the power that historical data can provide in solving problems with connected refrigeration assets.
More about AoFrio Field app
AoFrio’s Field app is purposely designed for commercial refrigeration service technicians. The app downloads the data stored in AoFrio SCS controllers and provides real-time analysis, presenting the technician with data to diagnose service issues accurately and efficiently. AoFrio’s Field is an integral part of the world’s most sophisticated commercial refrigeration IoT ecosystem.